Privacy Policy
This Privacy Policy describes how URBAN EARTHWORKS we, collects, uses, and discloses your personal information when you visit, use, or make a purchase from www.urbanearthworks.net.au (the “Site”).
1. Information We Collect
We collect information to provide and improve our services to you. The types of personal information we collect include:
* Personal Identifiable Information (PII): This may include your name, email address, postal address, phone number, and payment information when you make a purchase or create an account.
* Usage Data: We automatically collect certain information when you access and use the Site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
* Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
2. How We Use Your Information
We use the information we collect for various purposes, including:
* To Provide and Maintain Our Service: This includes operating the Site, processing transactions, and providing customer support.
* To Improve and Personalize Your Experience: We use information to understand how our users interact with the Site, personalize content, and make improvements.
* To Communicate with You: We may use your information to send you updates, promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
* For Security and Fraud Prevention: We use information to detect, prevent, and address technical issues, security incidents, and fraudulent activities.
* To Comply with Legal Obligations: We may use your information to comply with applicable laws and regulations.
3. How We Share Your Information
We may share your personal information in the following situations:
* With Service Providers: We may share your information with third-party companies and individuals who perform services on our behalf, such as payment processing, website hosting, data analysis, and marketing assistance. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
* For Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
* With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
* For Legal Reasons: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
4. Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
5. Security of Your Information
The security of your personal information is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
* The right to access: You have the right to request copies of your personal data.
* The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
* The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
* The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
* The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
* The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at [Your Contact Email Address].
7. Links to Other Websites
Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children’s Privacy
Our Site is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Site prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
By visiting this page on our website: Contact Page
Last updated: July 20, 2025