Last updated: 2 August 2026. This policy explains how Urban Earthworks Pty Ltd collects, uses, stores and discloses personal information received through this website and during related enquiries.
1. Information we collect
When you request a quote or contact us, we may collect your name, email address, phone number, service of interest, project address or suburb, postcode, preferred timeframe and the project information you choose to provide.
Our website and security systems may also record limited technical information such as your IP address, browser type, device type, requested pages, referral source, date and time, and information needed to detect abuse or keep the website secure. Please do not submit payment-card details, health information or other unnecessary sensitive information through the enquiry form.
2. How we collect information
We collect personal information when you submit the website form, contact us by phone or email, or communicate with us about a potential or current project. Technical information may be collected automatically by the website, hosting platform, security services and server logs.
3. How we use information
- Respond to enquiries and assess requested work
- Prepare, discuss or follow up a quote or project scope
- Arrange site visits and communicate about services
- Maintain business and enquiry records
- Operate, protect, troubleshoot and improve the website
- Meet legal, regulatory, insurance or safety obligations
4. When information may be disclosed
We do not sell personal information. We may disclose information where reasonably required to hosting, website, security and IT service providers; professional advisers; insurers; regulators or authorities; or contractors involved in reviewing or delivering a requested scope. We limit disclosure to what is reasonably necessary for the relevant purpose.
5. Website forms, cookies and security services
Quote submissions are stored in the protected WordPress administration area so authorised administrators can respond. The website may use essential cookies or similar technologies required for form protection, security, preferences and reliable operation. Third-party infrastructure providers may process technical request data to deliver and protect the website.
6. Storage and overseas processing
Information may be stored in the website administration area, business email systems, working records and backups. Some technology providers may operate infrastructure or support services outside Australia. Where that occurs, information may be processed in the locations used by those providers, subject to their contractual and security arrangements.
7. Retention and security
We retain information for as long as reasonably needed to respond to an enquiry, manage a project or business record, resolve a dispute, maintain security and meet legal obligations. We use reasonable administrative and technical safeguards, including restricted administration access and protected hosting. No internet transmission or storage system can be guaranteed completely secure.
8. Access, correction and privacy complaints
You may ask to access or correct personal information we hold about you, or raise a privacy concern, by contacting info@urbanearthworks.net.au. Please provide enough detail for us to identify the relevant record and request. We will respond within a reasonable period and may need to verify your identity. If a privacy concern is not resolved, you may contact the Office of the Australian Information Commissioner.
9. External links and children
This website may link to external websites or documents. Their privacy practices are controlled by their respective operators. Our services and this website are not directed to children, and we do not knowingly seek personal information from children through the quote form.
10. Changes to this policy
We may update this policy when the website, our practices or legal requirements change. The current version and last-updated date will be published on this page.
Contact Urban Earthworks
Urban Earthworks Pty Ltd
Unit 2/1 Redford Street, Newton SA 5074
Phone: (08) 8165 2202 or 0433 135 574
Email: info@urbanearthworks.net.au
ABN 89 108 592 874 · Builders Licence BLD 198162
Related document: Urban Earthworks Terms & Conditions (PDF).